The Cisco Unified Communications System is a full-featured business communications system built into an intelligent IP network. It enables voice, data, and video communications for businesses of all sizes.
The Cisco Unified Communications System is defined around commonly deployed enterprise topology models in North America and European & Emerging Markets (EUEM). Cisco Systems provides an integrated system to meet customer needs. The system contains a number of communications products that are designed, developed, tested, documented, sold, and supported as one entity.This system is built upon individual IP telephony and contact center products including,but not limited to,the Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager),Cisco Unified Intelligent Contact Management Enterprise (Unified ICM),Cisco Unified Customer Voice Portal (Unified CVP),Cisco Unified Contact Center Enterprise (Unified CCE),Cisco Customer Response Solutions (CRS), and voice-capable gateways and routers.Cisco Unified Contact Center solutions allow you to move beyond today's contact center to a customer interaction network by creating a better customer experience, making customer-service agents more efficient and productive, improving contact center reporting, and extending the workforce with expert.mobile, and remote agents.Cisco Unified Communications System testing is a process for specifying (designing) and validating the interoperability of enterprise voice products to ensure that they work together as an integrated system.
Installation Types
The following types of deployments should be considered when installing and creating a contact center environment:
• Greenfield deployment—A completely new installation of the Cisco Unified Communications system, using no existing equipment.
• Legacy deployment A new installation of the Cisco Unified Communications system combined with existing legacy equipment,such as TDM PBXs 283056-B21 and third-party adjuncts,which may require long-term co-existence and integration or eventual migration to the new installation.
• Installed base(“brownfield” deployment)—An existing Cisco Unified Communications system, which requires an upgrade/migration from a previous system release to the current system release.
The Cisco Unified Communications System is defined around commonly deployed enterprise topology models in North America and European & Emerging Markets (EUEM). Cisco Systems provides an integrated system to meet customer needs. The system contains a number of communications products that are designed, developed, tested, documented, sold, and supported as one entity.This system is built upon individual IP telephony and contact center products including,but not limited to,the Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager),Cisco Unified Intelligent Contact Management Enterprise (Unified ICM),Cisco Unified Customer Voice Portal (Unified CVP),Cisco Unified Contact Center Enterprise (Unified CCE),Cisco Customer Response Solutions (CRS), and voice-capable gateways and routers.Cisco Unified Contact Center solutions allow you to move beyond today's contact center to a customer interaction network by creating a better customer experience, making customer-service agents more efficient and productive, improving contact center reporting, and extending the workforce with expert.mobile, and remote agents.Cisco Unified Communications System testing is a process for specifying (designing) and validating the interoperability of enterprise voice products to ensure that they work together as an integrated system.
Installation Types
The following types of deployments should be considered when installing and creating a contact center environment:
• Greenfield deployment—A completely new installation of the Cisco Unified Communications system, using no existing equipment.
• Legacy deployment A new installation of the Cisco Unified Communications system combined with existing legacy equipment,such as TDM PBXs 283056-B21 and third-party adjuncts,which may require long-term co-existence and integration or eventual migration to the new installation.
• Installed base(“brownfield” deployment)—An existing Cisco Unified Communications system, which requires an upgrade/migration from a previous system release to the current system release.
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